Service Provider

“People-First” Approach is Key to IT Managed Services Transition Success

Posted: 10/17/2018 - 08:51
Successful IT managed services (ITMS) transitions require an equal amount of due diligence and effort from the enterprise as well as the new service provider. Most of today’s market leading service providers bring tools, templates and processes that are very similar on paper and are table stakes for competing in the industry.

Partners or pawns? (Part 1)

Posted: 07/13/2016 - 20:05

“We are nothing more than a bunch of pawns on this outsourcing checker board,” Jeanette said.

“I think you mean ‘chessboard’,” I said smiling at her.

“You know damn well what I mean, Dean. Hey, that rhymes,” Jeanette said, returning the smile.

“Sadly I do understand, and, from what you’ve described, I have to agree with you.”

Avoid or Approach Those Who Purchase?

Posted: 06/03/2016 - 19:57

Another rainy trip up north, I thought to myself, turning on the windshield wipers. A recent phone call from Anne, the head of global purchasing, requesting my participation in reviewing some ideas to build stronger partnerships with their inside-outsourcing service providers (IOSPs), was the reason for the trip. Over my forty years as an IOSP, I’d become very cynical and prejudicial towards purchasing departments. As an IOSP to the auto industry, I’d witnessed countless purchasing initiatives resulting in bankrupting IOSPs due to a complete lack of foresight.

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