Innovation

Until recently, contract management was a predominantly manual process.
Jun 30, 2022    0
When it comes to business, there’s a lot of talk about efficiency. The concept of efficiency, however, differs for larger corporations. When poor processes, communications and technologies...
An increasing number of BPOs are leveraging digital workforce management technologies to meet the needs of an increasingly digital contact center.
Jun 22, 2022    0
Consumers’ expectations are evolving more rapidly than ever before, making it imperative for business process outsourcing (BPO) call centers to manage an increasing number of channels and...
Learn how a new category of enterprise technology known as autonomous negotiations can be used to automate negotiations and mitigate supply chain, inflation and COVID-19 pressures.
Jun 20, 2022    0
Continued pressures from supply chain disruptions, COVID-19 outbreaks and rising inflation are forcing business leaders to re-think their operations to cut costs. Business negotiations are an...
Nearly 89% of M&A-related reorganizations do not realize their full post-merger integration (PMI) potential value.
Jun 06, 2022    0
After a coronavirus-driven slowdown in activity, 2021 was a year of thriving M&A activity in the financial services space. There were 1,400+ acquisitions totaling more than $348 billion, with...
Harnessing the Power of Sourcing Business Models
May 18, 2022    0
When a company seeks a strategic supplier, the crucial first step is to choose the right sourcing model, which will make or break the relationship. Unfortunately, many organizations are not operating...
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