Project Outsourcing

Why Work At Home Agent Processes Must Be Secure
Sep 02, 2021    0
Since the onset of the pandemic, many office workers have spent more time working from home. In the BPO sector, this has meant finding workable, advanced technological solutions for our agents,...
What is a Taxonomy, and Should I be Using One?
Aug 04, 2021    0
It surprised me when I first came into the procurement world that not everybody knew what a taxonomy was, I even had someone confuse it with taxidermy! I thought it was used in all procurement...
How the Pandemic Changed Outsourcing for the Foreseeable Future
Jul 13, 2021    0
Because of the vulnerabilities that the pandemic has laid bare, many companies are re-thinking their sourcing strategies. While these issues have been most apparent in goods produced overseas,...
How to Future-Proof Customer Service Strategies
Jun 16, 2021    0
Customer and product support has to evolve in the wake of the COVID-19 crisis. In Southeast Asia alone, the pandemic has caused a permanent spurt in digital adoption, with more than 1 in 3 consumers...
What is Tail Spend?
Jun 10, 2021    0
Just like in spend data classification, the definition of tail spend is subjective. Some organisations classify tail spend at the bottom 20% of spend, while others might set a financial level such as...
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