Digital Transformation

Outsource Your CULTURE to Speed Up Digital Transformation

Posted: 09/11/2019 - 02:19
Author: Graham Fell
With the pending shortfall and inevitable fact that more and more companies will need to outsource their IT and Finance functions, it’s important to take a look into what is really driving change in digital transformation. The current statistics show that by 2020, the U.K. alone will have a shortfall of 800,000 tech workers and at the same time, 80% of companies will rely on contingent workers.
 

Call Center Outsourcing – An Emerging Option for Smaller Enterprises

Posted: 07/04/2019 - 01:39
Author: Scott Wright
BPO call center outsourcing
Digital transformation involves the implementation of advanced technology and fundamental organizational change. Ultimately, though, it’s all about the customer. From mobile apps for secure payment to fun experiences in retail spaces, businesses seek to leverage innovation to identify and engage customers, to gain insight into preferences and habits and to make every interaction positive and impressionable.   
 

The Ghosts that Haunt Digital Transformation

Posted: 03/13/2019 - 03:11
Author: Mark Popolano
Organizations are increasingly focused on “digital transformation.” They want to redefine business models, create new ways of engaging with customers and drive significant gains in operational efficiency. To achieve these aims, leaders seek to leverage capabilities that include intelligent automation, data analytics, cloud deployment and Agile methodologies.
 

Patterns of Innovation in Business and Biotechnology

Posted: 02/08/2019 - 04:13
Author: Pat McCarthy
In the past few years, six decades after Francis Crick and James Watson discovered the chemical structure of DNA, scientists have developed CRISPR technologies that prevent disease by pinpointing unhealthy genetic sequences and replacing them with healthy ones. These technologies locate and repair errant mutations to the lengthy, repeating patterns of genetic code that form DNA’s double helix. In so doing, they cure disease.

How Artificial Intelligence is Transforming Business

Posted: 02/02/2019 - 05:32
Author: Steven Sargent
Artificial Intelligence (AI), is a much used and abused term, potentially at the top of its hype cycle.  In one of her recent speeches Theresa May identified AI as a major growth area for British businesses and Juniper research estimated that AI will save businesses $8 billion a year by 2020. AI is predicted to disrupt business and procurement over the next five years through the use of robotic process automation, machine learning and cognitive procurement. 

Network Challenges in a World of Digital Transformation

Posted: 08/20/2018 - 06:49
Author: Eric Witt
Digital Transformation
Ask 10 people “What is digital transformation?” and you are likely to get 10 different answers ranging from smartphones to artificial intelligence to the Internet of Things (IoT). No matter how you define it, the digital transformation is here and it is having a significant impact on every organization and its networking requirements.
 

Go digital to build customer trust

Posted: 08/19/2016 - 20:11
Author: Jo Davies

Consumers are becoming both more loyal and trusting of their banks and insurers according to a survey of 3,000 consumers in Germany, Spain and the UK. The research, titled Youbiquity Finance 3, is the latest in the BT- and Avaya-supported series begun in 2012. It finds that the increasing use of technology is coinciding with improved relations between consumers and banks and insurance companies.

Why it’s time to lift the “paper weight” from your business

Posted: 07/21/2016 - 20:05
Author: Andrew Morrison

It’s 2016 and we have digital technology at our fingertips, yet few bank accounts can be opened without printing and signing a paper form. A student can’t get their exam results until an examiner manually crosses and marks their paper. Our reliance on paper runs deep and many business workflows continue to bear the “paper weight” burden.

Pokemon Go means business: why B2B needs to get its game face on

Posted: 07/19/2016 - 21:00
Author: Al Tepper

Pokemon Go signals the mainstream arrival of augmented reality (AR). From here on in, virtual reality (VR) will always be the poorer cousin – or bridesmaid if you will, and never the bride – in the fight for digital’s push out through the screen into reality.

This new (albeit long-pending) medium of AR will have a huge impact on local and B2C advertising. In fact you might argue it already has, adding billions to the valuation of Nintendo after just a week since Pokemon Go launched – a truly remarkable week.

Looking at outsourcing through a crystal ball

Posted: 06/21/2016 - 20:10
Author: Christopher Stancombe

Throughout the last ten years of my career as part of Capgemini’s BPO unit I have seen digital innovation transform our personal lives exponentially in terms of smartphones, streaming services and access to real-time information updates. The natural consequence is that we now expect the same level of responsiveness, quality and dynamic interaction in our professional lives as we’ve become accustomed to outside of work. This has resulted in a plethora of changes in terms of what is expected from outsourced services

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