Transformation

OPINION: Look away, look away, look away, Euroland!

Posted: 07/01/2016 - 19:57

Maybe Daniel Decatur Emmett will forgive me for “borrowing” some lyrics from his iconic 1850s American folk song, ‘Dixie’. I do this to encourage British business to look further afield for IT outsourcing services, as encouraged by Brexit. The USA and its domestic or onshoring companies represent a great but seldom considered alternative.

How outsourcing is enabling the digital enterprise

Posted: 03/24/2016 - 10:19

We know that digital processes create leaner, more agile operations, not to mention financial and time savings. So why are so many businesses still unable to part with the millions of pieces of paper which are printed across the globe each year, despite the fact that the majority of this paper will be used once, then thrown or filed away?

TOP TEN: (Yet More) Outsourcing Insults

Posted: 03/11/2016 - 20:59

For all the many successes of outsourcing, it’s not all sweetness and light… As promised a couple of weeks ago, here’s another installment of our Top Ten series featuring some of the most outstanding, damning, incendiary (and at times remarkably poetic) insults from the global outsourcing community. The more sensitive amongst you should look away now…

Shrink an agile business case

Posted: 03/11/2016 - 20:56

There is a fiction that suggests that business decisions are made on purely utilitarian grounds. Psychologists have shown convincingly that people value the avoidance of loss far more highly than capturing gains. There are many and significant implications for those seeking to implement change, particularly in an agile environment.

The Agile Manifesto

In-house or outsourced transformation: which is best?

Posted: 02/19/2016 - 20:48

In this article I examine the question of whether an in-house or outsourced approach is best when transforming business support services such as HR, procurement, customer care, etc. So for example an organisation might ask itself: “Should we establish a robotic process automation (RPA) regime in our accounting operation or should we get a business process outsourcing (BPO) provider to run our accounting for us, which would include the deployment of its RPA regime?”

“Making it formal”: how structured development plans drive technology transformation

Posted: 02/17/2016 - 21:23

Recent research by the UK’s Tech Partnership into the views and opinions of 1,600 employers across the UK concluded that economic growth is being put at risk due to skills gaps in the tech workforce. Employers reported significant problems in recruitment, with 42% of those recruiting tech specialists saying that they were constrained by ‘hard to fill’ vacancies.

Live Wires #1: Why, Robot?

Posted: 02/06/2016 - 00:05

Automation is unquestionably the flavour of the month in business chatter today. Robotic process automation (RPA), and a storm of other smart automation approaches like Artificial Intelligence, are being pitched and perceived as the NEXT BIG THING, akin to the emergence of outsourcing some 30 years ago, and offshoring 15 years ago.

Nearshoring in Europe to increase customer experience

Posted: 01/29/2016 - 00:56

There is a significant shift in customer experience management in Europe as more brands shun traditional offshoring destinations in favour of customer contact centres closer to their customers. In an increasingly competitive global market, organisations are seeking to boost revenue and profits by strengthening customer relationships and using customer service to gain competitive advantage.

SIG (Sourcing Industry Group) Expands Global Footprint with Acquisition of Outsource Magazine

Posted: 01/16/2016 - 07:18

Press release: Jacksonville, Fla. (PRWEB) January 12, 2016

SIG, the premier membership organization for sourcing, procurement and outsourcing executives, today announces the acquisition of Outsource magazine and welcomes Jamie Liddell to the SIG executive team.

Cloud: the mystery of migration

Posted: 01/11/2016 - 22:33

The Cloud Industry Forum (CIF) has discovered that a third of organisations find moving to cloud services a very difficult process. The study of 250 UK private and public sector senior IT and business decision-makers discovered that the step change to the cloud had been much more complicated than originally anticipated. The shift to could often involves changes in business process in order to succeed and hit the optimum levels of efficiency gains.

All in the Game

Posted: 04/06/2011 - 00:00

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

Leading academics charted a path that challenges the conventional definition of winning. Smart companies are applying these concepts, showing that win-win thinking is not just something nice to say: it’s smart business – and really is beautiful…

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