Posted: 08/20/2020 - 02:39
Posted: 08/02/2019 - 08:47
Artificial intelligence (AI) and Robotic Process Automation (RPA) are popular buzzwords today, yet the practical applications for and approaches to these concepts are often less understood and (in many cases) may still be on the horizon. However, there is a technology-driven differentiator within this overarching category that has been in use across a number of industries for some time. Machine learning is the means by which a program analyzes a number of data sources and, by using algorithms, “learns” from that analysis to predict likely scenarios or future end-state resul
Posted: 11/07/2018 - 05:34
When it comes to the BPO industry, most people are familiar with locations like India, Malaysia and the Philippines—countries with long histories of IT and customer care outsourcing. But with the heightened attention that brands pay to their customer experience delivery, this trend is shifting. A number of nearshore BPO destinations are worth watching, but Jamaica and the Bahamas stand out.