Service Provider Management

The Future of Plain Old Telephone Service: Hang Up or Pay Up

Posted: 11/30/2018 - 04:02
Plain old telephone service, also known as POTS, is old-fashioned copper wires connected to a standard telephone that provides the power and connectivity to the telephone service provider’s central switching system. Replacing POTS with new technology has become equivalent to replacing a typewriter with a laptop. New technologies in the market like VoIP and wireless can now offer telephone services at a much lower cost than POTS.  
 

Partners or pawns? (Part 2)

Posted: 07/25/2016 - 23:38

(To read the first part of this article, click here.)

Almost a week had passed since my meeting with Jeanette and her team, and I was still reeling from the conversation. It was just so hard to comprehend how a large company can afford to alienate its supplier community. Just as I was about to hit replay on the entire situation, the phone rang.

“Good morning,” I said.

“Hey there, Dean. It’s Tino. How have you been?”

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