Sourcing Star Winner: Canda S. Rozier
Caller ID: A Simple Feature with Complex Effects
Top 3 Takeaways from HfS' Cognitive Agent Research
Discussions about conversational AI are ubiquitous these days and virtual or cognitive agents, such as chatbots and the like, are at the forefront.
Data, APIs and the Future of Healthcare: Addressing the Connectivity Challenge
For healthcare providers operating in an increasingly competitive and demanding environment, leveraging technology to analyze data and gain contextualized insight represents the key to success, if not survival. To deliver services effectively, providers must have real-time access to detailed information at the point of care. An emergency room physician treating a stroke victim, for example, needs instant access to lab results and the patient’s health history to deliver the best treatment.
Share prices drop 5% after a data breach – so why is protecting information still not seen as a ‘business problem’?
Brexit splits UK businesses over data law
As Brexit slowly begins to become a reality, there are worrying signs that British businesses are cancelling vital data protection reforms - in the mistaken hope that rules will change once the UK has left Europe.
Getting smart with migration
Large organisations face very similar IT challenges. Regardless of industry, they need to continually innovate, increase profits, decrease costs and drive efficiencies throughout their operations.
Considering that as much as 80 per cent of an organisation’s IT spend goes towards maintaining systems and infrastructure, it’s no surprise that many business leaders are looking to migrate their IT foundations to more functional, up-to-date technologies.
Getting multiple suppliers to work together
Multi-supplier service is all the rage, together with its linking agent Service Integration and Management (SIAM). Wonderful in theory... How does one practically get multiple parties to collaborate towards a common end?
The General Data Protection Regulation: Key implications for UK outsourcing
From 25 May 2018, a new European General Data Protection Regulation (the “GDPR”) will apply and change the rules applicable to businesses that process “personal data” such as customer and employee data. Organisations will need to consider implementing new procedures in order to comply.
It’s time to communicate the true meaning of ‘robotics’
When we talk about ‘robotics’, we are no longer talking about plugging in ‘dumb’ machines to mimic human action. Enterprise process robotics has evolved to a point where it can be integrated into existing systems, talking directly to applications with a built-in understanding of process best practice. However, despite this, perceptions often remain outdated.
Balancing the security budget with managed services
Budgeting for IT has always been an uphill battle, with the boardroom tending to try and cut back on spending whenever possible, despite a driving desire for the competitive advantage strong tech investment brings. This is especially true for cybersecurity, which has always been hobbled by the difficulty in proving its day-to-day value. It’s only when an attempted attack occurs that the value of security investment overtakes the “it won’t happen to us” mentality.
Opportunism: the other side of trust (Part 2)
Privacy Shield: a new regime for international data transfers
The basis upon which European businesses are able to send personal data outside of Europe – and, especially, to the United States – has recently been the subject of intense scrutiny and negotiation between the EU Justice Commissioner and the US Department of Commerce. The outcome seems to be that EU businesses are allowed to send data to the US, but it’s useful to understand the background and what has been agreed.
Two very different things set the backdrop to last week’s EU/US agreement.