The COVID-19 pandemic made an already challenging marketplace even more complicated, forcing businesses to seek out value in every corner of their operations—including in their extended networks. As a result, Global Business Service (GBS) organizations are increasingly investing in new capabilities, demonstrating to parent organizations their ability to improve business outcomes as a true strategic partner.
Robotic Process Automation (RPA)
One of the key things around Intelligent Automation (IA) is to ensure it has a strong business foundation not just in planning, execution and validation but also in assessing and reporting business benefits. While this may seem simple, it’s often not done well in most organizations and leads to a skewed view of business benefits from automating business processes.
There were two stories in recent news that grabbed my attention. All across the country, food banks are overwhelmed with demand. Families in desperate need waited for hours for a week’s worth of supplies over Easter weekend, with lines of cars stretching for miles. The demand outstretched many facilities’ ability to fulfill, with some leaving empty-handed, or with less than they need.
A recent article in Horses for Sources generated a lot of turmoil by stating that “RPA is dead.” So, we thought it would be interesting and helpful to look at and discuss the current reality of robotic process automation.
Among those using automation in business, it’s common knowledge that Robotic Process Automation (RPA) can be used to connect workflow systems without the need for complex scripting and Application Programming Interfaces (APIs.) Put simply, automation software joins different parts of your business infrastructure in an often-simple way.
One of the perennial buzzwords in the Automation Industry is scale. Researchers, providers, industry-watchers and the media in general are focussing on the nirvana of delivering Robotic Process Automation (RPA) at scale. This is most likely because there is less success in the industry than was expected…far less.