Mitigating New Outsourcing Service Provider Challenges During COVID-19
Posted: 04/15/2020 - 03:46
Business Process Outsourcing (BPO)
5 Tips for Cross-Border Business Success in Latin America
Posted: 02/19/2020 - 04:01
With a regional GDP predicted to grow at least 2.5% per year over the next 10-15 years, Latin America makes up an enticing emerging market that will soon outpace larger, more established ones. According to Americas Market Intelligence, Latin American e-commerce revenues reached $109 billion last year. The e-commerce market is already substantial, with Colombia and Argentina making up two of the top three fastest-growing e-commerce markets in the world.
Outsource Your CULTURE to Speed Up Digital Transformation
Posted: 09/11/2019 - 02:19
With the pending shortfall and inevitable fact that more and more companies will need to outsource their IT and Finance functions, it’s important to take a look into what is really driving change in digital transformation. The current statistics show that by 2020, the U.K. alone will have a shortfall of 800,000 tech workers and at the same time, 80% of companies will rely on contingent workers.
Artificial Intelligence Helps Business Services Re-imagine Boundaries
Posted: 09/10/2019 - 05:51
BPOs Can Make Robots Even Smarter with Content IQ Skills
Posted: 04/29/2019 - 02:07
Business process outsourcing (BPO) organizations are in a unique position to move clients into the digital age and address the ever-changing demands of their industry. BPOs implement a mix of technologies to improve processes and provide unimagined ways to enhance the work environment, customer interactions and the way they do business.
Whatever You Call It, Outsourcing to Puerto Rico Is a “Shore” Thing for U.S. Businesses
Posted: 02/27/2019 - 07:38
Puerto Rico may suffer a severe identity crisis when it comes to naming its category of outsourcing. It’s not really offshoring from the U.S.…nearshoring may be a better term. But as a U.S. territory, is it technically onshoring? When one thinks of that term, an image of open spaces in Oklahoma or Michigan come to mind – and that’s definitely not Puerto Rico. Do you see the dilemma?
How BPO Providers Can Reinvent Themselves in 2019
Posted: 01/15/2019 - 03:52
Not so long ago, Blockbuster (remember them?) and Netflix ran a similar service. In fact, at the turn of the millennium, Blockbuster had the opportunity to purchase Netflix for a lowly $50 million. Blockbuster turned it down in what must rank alongside the country and western community’s response to rock and roll as a passing fad for “most short-sighted decisions of all time.” Today, Netflix has more than 100 million subscribers worldwide and a revenue of $11.69 billion. Blockbuster, on the other hand, filed for bankruptcy in 2010.
(Outsourcing) Location, Location, Location: Why it Should Factor Into Your Decision-Making Process
Posted: 12/05/2018 - 03:32
Outsourcing has become synonymous with cheap services offered by another country. Lower costs are on everyone’s mind when outsourcing is mentioned, especially in the IT world, where it can make a substantial difference. However, it’s not just about saving a buck. Outsourcing can also help companies find the right talent (and enough of it), reduce overhead and in the end, yes, reduce costs.
4 Reasons to Watch Jamaica and the Bahamas
Posted: 11/07/2018 - 05:34
When it comes to the BPO industry, most people are familiar with locations like India, Malaysia and the Philippines—countries with long histories of IT and customer care outsourcing. But with the heightened attention that brands pay to their customer experience delivery, this trend is shifting. A number of nearshore BPO destinations are worth watching, but Jamaica and the Bahamas stand out.
Nearshoring Across the Irish Sea
Posted: 08/11/2018 - 00:33
As the war for talent and skills dominates the working world, Ireland’s position as a multilingual hub within the Eurozone is proving very attractive for UK organisations that are looking to outsource their services closer to home. In advance of Britain’s exit from the European Union, companies have looked to their neighbour to help provide their services across Europe and further afield.
Re-engineering a Corporate Real Estate Service Organization: An Operational Review
Posted: 08/04/2018 - 02:18
Operational Assessments
Guiding Principles
Interview with Filippo Passerini
Posted: 07/20/2018 - 00:00
SSON talked to Filippo Passerini, the former group president of GBS and Chief Information Officer at Procter & Gamble about how GBS became relevant to the entire organization; what's important when working with BPO partners; and much more. Read the full interview here for free: http://bit.ly/SSOW-Interview-Passerini
Knowledge Management: The Understated Differentiator in Success of Outsourcing Programs
Posted: 06/28/2018 - 00:10
On the Cusp or Not: Six Front Office BPO Locations to Watch
Posted: 06/13/2018 - 01:07
7 Reasons to Consider Belize as an Outsourcing Destination
Posted: 05/29/2018 - 23:57
Belize, the tiny Central American country bordered by Mexico and Guatemala, is known for many things: beautiful beaches, pristine Caribbean waters, ancient Mayan ruins, rainforests filled with exotic flora and fauna and much more.
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