Companies everywhere have come to accept the impacts of the pandemic on the future of work in stages that are eerily similar to the stages of grief: First, there was the wait-and-see phase, in which business leaders cautiously monitored news of the growing COVID-19 threat; then recovery mode, when enterprises were forced to adopt work-at-home functionality to keep their employees safe.
Business Process Outsourcing (BPO)
With a regional GDP predicted to grow at least 2.5% per year over the next 10-15 years, Latin America makes up an enticing emerging market that will soon outpace larger, more established ones. According to Americas Market Intelligence, Latin American e-commerce revenues reached $109 billion last year. The e-commerce market is already substantial, with Colombia and Argentina making up two of the top three fastest-growing e-commerce markets in the world.
SSON talked to Filippo Passerini, the former group president of GBS and Chief Information Officer at Procter & Gamble about how GBS became relevant to the entire organization; what's important when working with BPO partners; and much more. Read the full interview here for free: http://bit.ly/SSOW-Interview-Passerini