Business Process Outsourcing (BPO)
5 Tips for Cross-Border Business Success in Latin America
With a regional GDP predicted to grow at least 2.5% per year over the next 10-15 years, Latin America makes up an enticing emerging market that will soon outpace larger, more established ones. According to Americas Market Intelligence, Latin American e-commerce revenues reached $109 billion last year. The e-commerce market is already substantial, with Colombia and Argentina making up two of the top three fastest-growing e-commerce markets in the world.
Outsource Your CULTURE to Speed Up Digital Transformation
Artificial Intelligence Helps Business Services Re-imagine Boundaries
BPOs Can Make Robots Even Smarter with Content IQ Skills
Whatever You Call It, Outsourcing to Puerto Rico Is a “Shore” Thing for U.S. Businesses
How BPO Providers Can Reinvent Themselves in 2019
(Outsourcing) Location, Location, Location: Why it Should Factor Into Your Decision-Making Process
4 Reasons to Watch Jamaica and the Bahamas
Nearshoring Across the Irish Sea
Re-engineering a Corporate Real Estate Service Organization: An Operational Review

Interview with Filippo Passerini
SSON talked to Filippo Passerini, the former group president of GBS and Chief Information Officer at Procter & Gamble about how GBS became relevant to the entire organization; what's important when working with BPO partners; and much more. Read the full interview here for free: http://bit.ly/SSOW-Interview-Passerini
Knowledge Management: The Understated Differentiator in Success of Outsourcing Programs
On the Cusp or Not: Six Front Office BPO Locations to Watch
7 Reasons to Consider Belize as an Outsourcing Destination
Belize, the tiny Central American country bordered by Mexico and Guatemala, is known for many things: beautiful beaches, pristine Caribbean waters, ancient Mayan ruins, rainforests filled with exotic flora and fauna and much more.