Business Process Outsourcing (BPO)

How the Pandemic Created a New Global Workforce

Posted: 03/12/2021 - 09:00
Author: Ian Barkin
SYKES' Ian Barkin Explains How the COVID-19 Pandemic Created a More Mobile and Global Workforce.

Companies everywhere have come to accept the impacts of the pandemic on the future of work in stages that are eerily similar to the stages of grief: First, there was the wait-and-see phase, in which business leaders cautiously monitored news of the growing COVID-19 threat; then recovery mode, when enterprises were forced to adopt work-at-home functionality to keep their employees safe.

5 Tips for Cross-Border Business Success in Latin America

Posted: 02/19/2020 - 04:01
Author: Craig Dempsey
Nearshoring in Latin America

With a regional GDP predicted to grow at least 2.5% per year over the next 10-15 years, Latin America makes up an enticing emerging market that will soon outpace larger, more established ones. According to Americas Market Intelligence, Latin American e-commerce revenues reached $109 billion last year. The e-commerce market is already substantial, with Colombia and Argentina making up two of the top three fastest-growing e-commerce markets in the world.

Outsource Your CULTURE to Speed Up Digital Transformation

Posted: 09/11/2019 - 02:19
Author: Graham Fell
With the pending shortfall and inevitable fact that more and more companies will need to outsource their IT and Finance functions, it’s important to take a look into what is really driving change in digital transformation. The current statistics show that by 2020, the U.K. alone will have a shortfall of 800,000 tech workers and at the same time, 80% of companies will rely on contingent workers.
 

BPOs Can Make Robots Even Smarter with Content IQ Skills

Posted: 04/29/2019 - 02:07
Author: David Arthur
Business process outsourcing (BPO) organizations are in a unique position to move clients into the digital age and address the ever-changing demands of their industry. BPOs implement a mix of technologies to improve processes and provide unimagined ways to enhance the work environment, customer interactions and the way they do business. 
 

Whatever You Call It, Outsourcing to Puerto Rico Is a “Shore” Thing for U.S. Businesses

Posted: 02/27/2019 - 07:38
Author: Carlos Meléndez
Puerto Rico may suffer a severe identity crisis when it comes to naming its category of outsourcing. It’s not really offshoring from the U.S.…nearshoring may be a better term. But as a U.S. territory, is it technically onshoring? When one thinks of that term, an image of open spaces in Oklahoma or Michigan come to mind – and that’s definitely not Puerto Rico. Do you see the dilemma? 
 

How BPO Providers Can Reinvent Themselves in 2019

Posted: 01/15/2019 - 03:52
Author: Edmund Ovington
Not so long ago, Blockbuster (remember them?) and Netflix ran a similar service. In fact, at the turn of the millennium, Blockbuster had the opportunity to purchase Netflix for a lowly $50 million. Blockbuster turned it down in what must rank alongside the country and western community’s response to rock and roll as a passing fad for “most short-sighted decisions of all time.”  Today, Netflix has more than 100 million subscribers worldwide and a revenue of $11.69 billion. Blockbuster, on the other hand, filed for bankruptcy in 2010. 
 

(Outsourcing) Location, Location, Location: Why it Should Factor Into Your Decision-Making Process

Posted: 12/05/2018 - 03:32
Author: Samuel Andras
Outsourcing has become synonymous with cheap services offered by another country. Lower costs are on everyone’s mind when outsourcing is mentioned, especially in the IT world, where it can make a substantial difference. However, it’s not just about saving a buck. Outsourcing can also help companies find the right talent (and enough of it), reduce overhead and in the end, yes, reduce costs.

4 Reasons to Watch Jamaica and the Bahamas

Posted: 11/07/2018 - 05:34
Author: Yoni Epstein
When it comes to the BPO industry, most people are familiar with locations like India, Malaysia and the Philippines—countries with long histories of IT and customer care outsourcing. But with the heightened attention that brands pay to their customer experience delivery, this trend is shifting. A number of nearshore BPO destinations are worth watching, but Jamaica and the Bahamas stand out.
 

Nearshoring Across the Irish Sea

Posted: 08/11/2018 - 00:33
Author: David Corcoran
As the war for talent and skills dominates the working world, Ireland’s position as a multilingual hub within the Eurozone is proving very attractive for UK organisations that are looking to outsource their services closer to home. In advance of Britain’s exit from the European Union, companies have looked to their neighbour to help provide their services across Europe and further afield.
 

Pages

Subscribe to RSS - Business Process Outsourcing (BPO)