Talent Management

The Value Of Unproductivity

Posted: 12/14/2017 - 06:07

In ‘The Fog’ ("Mad Men" Season 5, Episode 3), SCDP’s creative director, Don Draper, delivers a memorable line for today’s procurement managers and professionals. After being endlessly nagged over the waste of office supplies, alcohol and time by the company's CFO, Lane Price, Draper levels this profound declaration: 

"You came here because we do this better than you. And part of that is letting our creatives be unproductive until they are." 

How to minimise massive turnover of IT professionals

Posted: 12/14/2016 - 00:52

The IT and tech sectors have long suffered from an epidemic of high turnover rates, shared by businesses that are great at acquiring, but terrible at retaining, these professionals. Prior research has found that factors such as low job satisfaction, poor organisational commitment and an abundance of alternative jobs on offer globally have contributed to an above-average rate of the movement of talent within these spheres.

Life Lessons: Piotr Zygula

Posted: 12/01/2016 - 05:13

Piotr Zygula is the President and CEO of JCommerce SA, a Polish IT outsourcing provider specialising in custom software development. He's also, now, the latest participant in our Life Lessons interview series: Q&As featuring set questions designed to showcase learnings from the careers of sourcing and outsourcing professionals from around the world and across the space. Everyone ready to learn? Then let's proceed...


 

The joy of webinars

Posted: 09/22/2016 - 12:04

Earlier today, I had the great pleasure of hosting the seventh episode of Outsource Talks, our webinar series – for those of you not yet familiar with this especially marvellous project - that brings the time-honoured talkshow model to the international sourcing, outsourcing and business transformation community.

oNexus Founder Interview: Tony Strong, Parseq

Posted: 08/31/2016 - 04:34

Tony Strong is the CEO of UK-based multi-channel service provider Parseq. Way back when we launched our oNexus platform, Parseq were one of the founding oNexus partners and we were promised an interview with Tony - and now our paths have finally aligned.... Outsource caught up with him at last to hear his thoughts on his new role as CEO, the invaluable importance of organisational culture - and consolidation in the customer contact industry.

Walking in a webinar wonderland...

Posted: 08/19/2016 - 05:28

Another month, another great Outsource Talks webinar… This week it was my profound pleasure and privilege to welcome Vested’s Kate Vitasek, KPMG’s Don Ryan and ‘Art of Procurement’ host Phil Ideson to the Outsource Talks sofa, where the hour fairly flew by in a wonderful discussion of sourcing business models, GBS, challenges facing CPOs, “two-tier” procurement profession

Five tips to grow your field service practice

Posted: 08/02/2016 - 20:09

“Take your time” isn’t a phrase field engineers expect to hear when a client requests a site visit. These customers are looking for a rapid resolution, which is why a high first-time fix rate is crucial to a business’s success. But simply fixing a problem quickly isn’t enough. Clients want a positive customer experience. They want to feel the field engineer is listening to their needs, and they want assurance that the field service organisation is capable of fully meeting those needs.

OPINION: A dreadful lack of professionalism in the hiring process

Posted: 07/18/2016 - 20:07

As a seasoned professional with over 25 years in the business, I possess demonstrable experience and expertise, and a professionalism which, when I recently found myself obliged to seek a new role, I expected to see mirrored in the hiring process: I believed the recruitment road to discovery to be a meticulous process underpinned by a rigorous, tried-and-tested methodology where there is due consideration for the predicament (which could, of course, feel like quite a belittling one) the candidate faces.

Ready, aim... Don't shoot the messenger!

Posted: 03/11/2016 - 20:53

Every once in a while I come across a situation marked with incongruous and unexpected elements that, when summed up, can only be labelled as completely bizarre. One such situation started in the boardroom of Walker Ideas, a very successful inside-outsourcing service provider to the food industry. Walker operates at dozens of facilities dedicated to performing services that their customers strategically exited. As such, Walker is a key partner to their customers, or so they allow themselves to believe.

TOP TEN: (Even More) Outsourcing Insults

Posted: 03/01/2016 - 21:35

A couple of years ago, as part of our ongoing Top Ten series we published a collection of some of the finest, most cutting terms of abuse ever heard in a professional environment (soon to be followed by a second): along with transforming the global business landscape, members of the outsourcing community certainly appear to possess world-class talents in the fields of invective, calumny and scorn…

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