It is no secret that poor supplier data is the single largest barrier facing successful eProcurement transformation. Organizations in all industries, regardless of size, are susceptible to massive budget overruns or outright project failure without a well-thought-out data acquisition strategy.
A topic that comes up time and time again in discussions with clients is the idea of benchmarks as a means to drive high performance. Are benchmarks valuable? How much emphasis should we place on them as we think through what we want to get done in our function?
This topic isn’t specific to procurement. It’s relevant across the board, regardless of function. But it’s an especially acute debate on the General & Administrative side of the house, where procurement plays a significant role.
I recently attended a conference hosted by a supplier that dedicated the entire day to customer feedback on the supplier’s technology offerings and overall services. While many sessions like this take place all over the world, specific nuances about this conference stood out to me.
As businesses across all industries undergo digital transformation and adopt new, omnichannel strategies for engaging with customers, the enterprise contact center of today is continuously evolving and looks dramatically different than in the past.
Recently, two publications addressed the growing importance of online marketplaces in the B2B corporate procurement landscape. Both publications examined the potential benefits of B2B online marketplaces while also acknowledging that these platforms still have significant limitations, particularly when it comes to supporting the procurement of complex needs like marketing, legal and other professional services.
Imagine a scenario where a zealous sourcing manager at a Fortune 100 company is in negotiations with a new middle-market regional landscaping services provider. The negotiation is for a seven-figure annual landscaping and maintenance contract at their regional corporate park.
Outsourcing can improve efficiency while increasing the capacity and resources available to your in-house staff. The choice to outsource core business processes, though, deserves careful consideration. A strategic approach to outsourcing can help your company:
- Eliminate chokepoints
- Fill skill gaps
- Improve process efficiency
- Save money
However, it’s not always obvious which responsibilities you can hand off without disrupting your business operations.
The most enduring innovations, whether in business or nature, transform entire ecosystems by simplifying tasks and redirecting labor toward more productive outcomes.
A recent article in Horses for Sources generated a lot of turmoil by stating that “RPA is dead.” So, we thought it would be interesting and helpful to look at and discuss the current reality of robotic process automation.