Nancy Van Elsacker
About:
Nancy Van Elsacker is president of TOPdesk US, a leading provider of IT service management solutions and consultancy services.
From this author
More and more facilities and IT organisations are outsourcing their services. They may have a lot to gain; for example, outsourcing these services can lead to leaner organisations less bogged down by technical pursuits. Unfortunately, outsourcing does not always improve efficiency, and when done badly can have a negative effect on services. The following are two examples that help explain how IT and facilities organisations handle outsourcing, and what this can mean…
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