As SYKES’ Chief Strategy and Marketing Officer, Ian is an innovator and a transformational leader. Prior to this role, he co-founded Symphony Ventures, a consulting, implementation and managed services firm specializing in intelligent automation and robotic process automation. It was acquired by SYKES in 2018. Always at the forefront of innovation, Ian was among the first to focus on trends like the Internet of Things, supply chain business process outsourcing and user experience design. He earned undergraduate degrees from the London School of Economics and Middlebury College as well as an MBA from the MIT Sloan School of Management. Follow Ian on LinkedIn.