Shelli Ryan

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About: 

Shelli Ryan founded The CX Blockchain Institute to provide BPOs and the entire CX industry access to an innovative, leading edge to revolutionize customer service delivery through blockchain. She is hired by mid-market and emerging BPOs and CX technology companies to lead multidiscipline teams in the Americas, Europe, and Asia-Pacific, providing critical growth strategies and services.  With a successful 35 year track record as a strong entrepreneur and recognized leader in today’s international business environment, she is known for her ability to refine, focus and retool strategic initiatives, aimed at growth, sustainability and empowerment. Ryan offers a rare blend of street credibility with her technology sector expertise, broad vertical industry insight and international business experience.

From this author

Benefits of CX Blockchain Certification for BPO Vendor Procurement
Dec 15, 2022    0
Procuring the services of an outsourced BPO or contact center vendor can be a time-consuming, labor-intensive process, given the ever-expanding vendor landscape and emerging nearshore and offshore regions. 
 
Blockchain is proving to be a viable solution to help procurement teams manage the process more efficiently and cost-effectively. Blockchain certification, a new standard, can also give outsourced BPO and...